Refund Policy

Last Updated: July 2026

1. Service Nature

Our services involve time, expertise, planning, and customized deliverables. As a result, refunds are handled differently from physical product purchases.

Services covered by this policy include:

• Website Development: Corporate Websites, E-commerce Solutions, Landing Pages, and Web Applications.
• Digital Marketing: Search Engine Optimization (SEO), Social Media Marketing, and Pay-Per-Click (PPC) Advertising.
• Branding & Designs: Logo Design, UI/UX Design, and Brand Identity creation.
• Automations: Workflow Automation, Business Process Automation, and Custom API Integrations.
• Software Development: Custom Desktop Apps, CRMs, Mobile Applications (iOS/Android), and SaaS products.

2. Project Cancellation by the Client

Clients may request cancellation by providing written notice to hello@zensparkdigital.com.

If a project is cancelled:

• Work completed up to the cancellation date will be billed.
• Payments already made for completed work are non-refundable.
• Any unpaid invoices for completed milestones remain payable.
• Deliverables completed before cancellation may be provided upon receipt of all outstanding payments.

3. Refund Eligibility

Refund requests are evaluated on a case-by-case basis.

A refund may be considered if:

• ZenSpark Digital Solutions has not started the agreed work.
• A duplicate payment was made.
• A billing error occurred.

Refunds are generally not available for:

• Completed work or delivered milestones.
• Time spent on research, planning, consultation, design, or development.
• Marketing campaigns that have already been launched.
• Third-party expenses incurred on your behalf (such as advertising costs, domain registration, hosting, software licenses, APIs, plugins, or cloud services).
• Delays caused by the client's failure to provide required information, approvals, or access.

4. Software & Website Development Projects

For custom software, websites, and mobile applications:

• Payments are typically linked to project milestones.
• Once a milestone has been approved or delivered, the related payment is non-refundable.
• Source code, project files, and production-ready deliverables are released only after all outstanding payments have been received, unless otherwise agreed in writing.

5. Digital Marketing Services

Marketing services such as SEO, PPC, social media management, content marketing, and advertising are performed continuously and involve ongoing effort.

Accordingly:

• Fees for work already performed are non-refundable.
• Advertising budgets paid to third-party platforms (such as Google Ads or Meta Ads) are non-refundable through ZenSpark Digital Solutions.
• Campaign performance may vary based on market conditions, competition, platform algorithms, and other factors beyond our control.

6. Monthly Retainer Services

Clients using monthly or recurring service plans may cancel by providing at least 30 days' written notice, unless a different notice period is specified in the service agreement.

Any services performed before the cancellation becomes effective remain payable.

7. Delays Caused by the Client

If project delays occur because the client does not provide required content, approvals, access credentials, or other necessary information within a reasonable timeframe:

• Project timelines may be extended.
• Additional charges may apply if substantial rework or rescheduling is required.
• ZenSpark Digital Solutions reserves the right to place inactive projects on hold after prior notice.

8. Cancellation by ZenSpark Digital Solutions

We reserve the right to suspend or terminate services if:

• Required payments remain overdue.
• The client materially breaches the service agreement.
• The client engages in unlawful, abusive, or fraudulent conduct.
• Continuing the engagement would violate applicable laws or regulations.

Where practical, we will provide reasonable notice before terminating services.

9. Refund Processing

Approved refunds will be processed using the original payment method whenever reasonably possible.

Refund processing times depend on the payment provider or financial institution and may take 7 to 15 business days after approval.

10. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, business practices, or legal requirements.

The updated version will be published on our website with the revised "Last Updated" date.

11. Contact Us

If you have any questions about this Refund & Cancellation Policy or wish to request a cancellation or refund, please contact us:

At ZenSpark Digital Solutions we strive to provide high-quality digital marketing, software development, website development, mobile application development, and IT consulting services. This Refund & Cancellation Policy outlines the terms governing cancellations and refunds for our services.

By engaging our services, you agree to this policy.